Shipping Guidelines
SHIPPING
How much will it cost to ship my order?
Domestic Orders: All rates will be shown at checkout based on the weight and the city for orders shipping within the United States.
International/Worldwide Orders: All rates will be shown at checkout based on the weight and the city for orders shipping internationally.
Canada & Mexico Orders: All rates will be shown at checkout based on the weight and the city for orders shipping to Canada or Mexico.
International/Worldwide Orders: All rates will be shown at checkout based on the weight and the city for orders shipping internationally.
Note: Your country may charge tax and duty fees to take delivery of the items you've ordered based on the value of the item(s) being delivered. This is not a fee or tax set by the sender but by the ship-to country to receive packages from outside the country in which you reside.
What shipping carrier do you use to delivery orders?
DOMESTIC - USPS
CANADA & MEXICO - USPS
WORLDWIDE - UPS & DHL
Will you provide tracking?
Yes, once your order has been fulfilled, packed, and a label created to generate your tracking number, you will automatically receive an e-mail confirmation.
Tracking is telling me that my label has been created, but it's not updating the location. Why is this?
This means one of two things: Your shipping label was generated to process your order fulfillment, but it has not been packed and shipped yet. The local shipping carrier has received your package but has not scanned it into their system. Once the shipping carrier receives your package, you will receive an automated tracking update via the email address you provided when placing your order.
How long will it take to receive my order?
All domestic orders are shipped via USPS with standard ground delivery service. Please allow 3-4 BUSINESS DAYS for order processing and payment verification as well as an additional 5-10 business days for delivery.
International orders are shipped via UPS & DHL and can take up to 4-8 weeks to arrive.
What if my order is lost?
If the address provided to us upon checkout matches the exact address we shipped your order to, and your tracking reads as successfully shipped, it is the sole responsibility of the carrier to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: If you won't be home during delivery hours, call UPS and ask them to hold your package at a local post office for pickup to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon the Mariah the Scientist receiving the package.
If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
Mariah the Scientist does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.